Frequently Asked Questions

The more you know about LG Health Express, the more you’ll think of us as your express lane to better health.

  1. What is LG Health Express?
  2. When should I go to the emergency room instead of LG Health Express?
  3. What conditions do you treat?
  4. What can I expect during my visit?
  5. How long will I have to wait?
  6. Can I use LG Health Express as my primary healthcare provider?
  7. What if I’m still not feeling better?
  8. What forms of insurance does LG Health Express accept?
  9. Do I need an appointment?
  10. Is there a minimum age to be seen at LG Health Express?
  11. Can international students visit an LG Health Express location?
 

What is LG Health Express?

LG Health Express is a convenient healthcare service that provides prompt care for minor illnesses and common conditions. Our experienced nurse practitioners work in cooperation with the doctors of Crooked Oak Family Medicine, an LG Health Physicians practice.

 

When should I go to the emergency room instead of LG Health Express?

We treat minor illnesses and common conditions. Our nurse practitioners can also provide certain health screenings, immunizations and physicals for school, camp or sports.

If you have a serious injury or illness, or a life-threatening condition, call 911 or go to the nearest hospital emergency room.

For a guide on where to go for care, visit LGHealthUrgentCare.org/WhereToGo

 

What conditions do you treat?

We treat a wide range of conditions, including colds, coughs, flu symptoms, stomach conditions, skin conditions and minor strains and sprains. We also offer physicals, screenings and immunizations.

For a full list of services, please visit Services

 

What can I expect during my visit?

You can expect to receive the same high-quality healthcare you have come to associate with LG Health. You’ll also find convenient hours, a welcoming environment and friendly, professional care from an experienced medical staff.

 

How long will I have to wait? 

LG Health Express is committed to providing prompt care at your convenience. Most patients are in and out within 30 minutes, depending on the current wait time.

 

Can I use LG Health Express as my primary healthcare provider? 

To maximize your health, it’s important to have a strong, ongoing relationship with a physician. If you need care and your doctor can’t see you right away, we are here for you. After your visit, the nurse practitioner will forward a report to your doctor upon request who you should contact for any follow-up care.

If you need a doctor, call 1-888-544-4636 or go to lancastergeneralhealth.org/find-doctor to find a physician.

 

What if I’m still not feeling better? 

If you’re still not feeling better within two to three days after your LG Health Express visit, you should follow up with your physician.

 

What forms of insurance does LG Health Express accept? 

We accept most insurances. Please check with your insurance company to make sure you are covered.

View Participating Insurance Plans »

 

Do I need an appointment? 

Just drop in. We're here for you seven days a week.

GIANT Food Store
1605 Lititz Pike, Lancaster
Located in the GIANT Food Store at Lancaster Shopping Center, next to the pharmacy
717-735-3995

Nurse practitioner hours
Monday – Friday: 8 am – 8 pm
Saturday: 8 am – 4 pm
Sunday: 8 am – 4 pm
Open most holidays

Lab services hours
Monday – Friday: 8 am – 3 pm
Saturday: 8 am – 3 pm
Sunday: 11 am – 3 pm

Thanksgiving, Christmas, New Year’s Day – closed
Christmas Eve and New Year’s Eve – open until noon

 

Is there a minimum age to be seen at LG Health Express?

We provide care for children and adults of any age.

 

Can international students visit LG Health Express?

Yes. If you are under 18 years of age and being seen for a physical, guardianship information and signatures, passport/visa, and immunization information is required at time of visit. If your insurance plan does not cover the services you need, payment is due at time of service and a receipt will be given for submission to your insurance company.

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